Return and Exchange Policy

At Moto Gatineau, your satisfaction is important to us. If you're not completely satisfied with your purchase, we offer the option to return or exchange your item under the conditions outlined below.

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How to Initiate a Return

To return a product, you must first contact Moto Gatineau by email at info@motogatineau.com or by phone at 819-663-6162. Items cannot be returned without prior communication. You may return products in-store at no charge, or ship them back to us at your own expense. Please note that shipping fees are non-refundable, and Moto Gatineau is not responsible for lost or damaged return packages. We recommend using a tracked and insured shipping method.

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Return & Exchange Eligibility

You have 30 days from the date of purchase to return or exchange an item. All returned items will be inspected upon arrival. Items must be unworn, unused, and in their original condition, including original packaging and tags.

We strongly encourage you to try on boots and helmets indoors before using them outside. Any item that shows signs of use — such as odors, hair, or wear — will be considered used and not eligible for return or refund. Clothing must include all original tags and packaging to qualify for a return.

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Non-Returnable Items

Please note the following items are final sale and non-returnable:

• Clearance items

• Electronic items

• Heated equipment

• Base layers

• Helmets (exchange only)

Items returned in used or damaged condition will not be refunded. Moto Gatineau does not accept responsibility for any damages or losses that occur during the return shipping process.

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Exchanges

Exchanges are only available in-store. If you'd like to exchange an item, please visit us at our location 656 Boulevard Maloney Est, Gatineau. We do not offer exchanges by mail.

 

Refunds

All approved returns will be refunded in the form of store credit only. We do not offer refunds to the original payment method.

 

Manufacturer Defects

If your item has a manufacturer defect, please contact us. Such items may be eligible for return or exchange, depending on the situation and inspection.